Shipping policy
SHIPPING AND ORDER FULFILLMENT POLICY
Andrea’s Creations & DTF Printing creates and prepares most products after an order is placed. Processing time is separate from the carrier’s delivery time.
PROCESSING TIMES
• DTF transfer orders: approximately 5–7 business days
• Shirts, personalized gifts, 3D-printed items, and other made-to-order products: approximately 7–10 business days
Business days do not include weekends or holidays. Orders containing multiple product types will follow the longest applicable processing time.
Large orders, bulk orders, highly customized products, design work, supply delays, and holiday demand may require additional processing time. If a significant delay affects your order, we will contact you using the information provided at checkout.
DTF FILE REQUIREMENTS
Processing for custom DTF transfers begins after a usable, print-ready file has been received. Customers should submit a 300 DPI transparent PNG in the correct size whenever possible.
If a file is missing, unusable, or requires clarification, processing may be paused until the customer responds or provides a replacement file.
SHIPPING RATES AND DELIVERY
Available shipping methods and charges are displayed at checkout. Delivery estimates begin after the order has been completed and transferred to the shipping carrier.
Carrier delivery dates are estimates and are not guaranteed. Andrea’s Creations & DTF Printing is not responsible for delays caused by the carrier, severe weather, holidays, incorrect addresses, or other circumstances outside our control.
TRACKING
When tracking is available, the tracking information will be sent to the email address or phone number provided with the order. Please allow time for the carrier to scan and update the package.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error.
Once an order has shipped, we cannot guarantee that the address can be changed. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
LOCAL PICKUP
Local pickup is available when shown or arranged for an order. Customers will be notified when their order is ready. Please do not arrive for pickup before receiving a ready-for-pickup notification.
Pickup instructions and location details will be provided privately after the order is completed. Orders must be picked up within the arranged timeframe.
LOST, DELAYED, OR DELIVERED PACKAGES
If tracking shows that a package is delayed, please allow additional time for the carrier to complete delivery.
If tracking shows “delivered” but the package cannot be located, check with household members, neighbors, and the carrier first. Then contact us so we can assist with the available next steps. A replacement or refund is not guaranteed for packages confirmed as delivered to the address provided with the order.
DAMAGED ORDERS
Inspect your order promptly after delivery. If it arrives damaged, contact us within 3 calendar days and include your order number, photographs of the item, and photographs of the packaging. Please keep the item and packaging until instructions are provided.
CONTACT
Questions regarding shipping, pickup, or order status may be sent to:
Andrea’s Creations & DTF Printing
Email: andreascreations2025@yahoo.com
Website: https://andreascreationsdtfprinting.com/